Terms & Conditions

Effective date: 22 October 2026

These Terms & Conditions apply to the use of the The White Wood website and direct booking services operated by WHITEWOOD MY SERVICES.

1. Bookings

Guests must provide accurate contact and booking information. A booking is subject to availability and is only confirmed when The White Wood issues a booking confirmation. Submitting a request alone does not guarantee a confirmed reservation.

2. Minimum Stay and Pricing

The minimum stay for direct bookings is two consecutive nights. Prices and any applicable discounts will be shown during the booking process before payment. The guest is responsible for reviewing the selected dates, guest details and total amount before submitting a booking.

3. Payment and Refunds

Payment must be completed through the payment method offered at checkout. Cancellations and refunds are governed by our Cancellation & Refund Policy.

4. Guest Responsibilities

Guests must comply with the house rules, check-in and check-out instructions, occupancy limits and reasonable property-care requirements communicated by The White Wood. Guests may be responsible for loss or damage caused by their actions, subject to applicable law.

5. Changes and Availability

Requests to change dates or booking details are subject to availability and approval. Website information and availability may be updated from time to time.

6. Third-Party Platforms

Bookings made through third-party platforms are governed by the applicable platform terms and booking conditions.

7. Privacy and Contact

Personal information is handled as described in our Privacy Policy.

Company: WHITEWOOD MY SERVICES
SSM Registration No.: 202603170784 (PG0589791-U)
Contact Phone Number: +60125493341

These terms do not exclude any rights that cannot lawfully be excluded under applicable Malaysian law.